Privacy Policy

1. Data Controller and Roles

2. Collected Data, Purposes, and Legal Bases

We only collect data strictly necessary for the services provided on our website:

3. Data Retention Period

• Commercial data (Prospects) : Data submitted via our contact form is retained for a maximum of 2 years after our last contact to ensure commercial follow-up.
• Client data : If you become a client, your billing and account records are kept for the duration of the contract, then 7 years to comply with Belgian accounting and tax obligations.
• Cookies : Cookie consent preferences and associated browsing metrics are stored for a maximum period of 1 year.

4. Data Sharing and Security

HuelNexTech commits never to sell, rent, or share your personal data with third parties for marketing purposes. To ensure security, seamless site operation, and reliable email delivery, we rely on rigorously selected technical subcontractors compliant with GDPR requirements:

• Upstash Redis : Used for rate limiting to prevent spam submissions on our form and safeguard the platform.
• Resend : Used for secure transmission and delivery of email notifications.
• Google Analytics : Used (subject to your consent) for aggregate audience insights.

Our infrastructure incorporates state-of-the-art technical security measures (SSL/HTTPS encryption, strictly restricted access controls) to protect your data against unauthorized access, loss, or alteration.

5. Artificial Intelligence (AI) Policy & Ethics

As a modern technology company, HuelNexTech develops AI and automation solutions while strictly maintaining confidentiality and intellectual property rights:

• Strict confidentiality : No confidential client or personal data is ever used to train public AI models (e.g., ChatGPT, Claude) without prior written consent.
• Model selection : We prioritize architectures and APIs with strict Zero Data Retention guarantees compliant with European standards (GDPR / EU AI Act). Data processed through these APIs is never retained by model vendors.
• Human oversight : Every automation workflow built for clients incorporates Human-in-the-loop safeguards to ensure reliability, explainability, and total process control.

6. Your Rights (GDPR)

Under European regulations, you hold the following rights regarding your personal information:

• Right of access and rectification : Request copies of data we hold and correct any inaccuracies.
• Right to erasure ("right to be forgotten") : Request the deletion of your personal data.
• Right to restriction or objection : Object to specific processing activities or withdraw your cookie consent at any time.
• Right to data portability : Receive your data in a structured, commonly used format.

To exercise any of these rights, please send an email to: contact@huelnextech.com. We will handle your request within a maximum of 30 days.